If the items you have received are in an unsatisfactory condition or if the packaging is damaged before delivery, please e-mail us at info@nakedlyyours.com with your order number and relevant images of the package and the product within 24 hours of delivery. If the claim is found genuine by us and the courier partner we will credit shopping points for the amount equivalent to the damaged product. You can redeem these points for future purchases on our website. The points cannot be encashed or refunded.